"5 ⭐️ service requires an intentional Customer Experience strategy
-Brad Dick, Founder and CX Coach, Service Obsessions
Customer Experience Officer
our Certified CX Professional
Service Obsessions CX Coaching: Your Coach in Business Growth
Brad Dick is has a track record of commitment and success in helping businesses grow and succeed through customer service excellence.
Our Customer Experience Coach provides world-class CX strategies and will develop the tools with you to train your company to follow the methods used by outstanding Customer Service companies such as Chick-fil-a, Starbucks, Dominos Pizza and even Ritz-Carlton.
Included in the Coaching is workshop planning and facilitation to develop Customer Experience Training, KPI development, overall project management, and employee certification. We work closely with our clients to understand their unique needs and develop customized solutions that drive the elusive Customer Service based results. Whether you're a startup or an established business, we have the expertise and experience to take your service operations to the next level. Contact us today to learn more about how we can help your business thrive.
Our Services
CX Coaching to Develop Strategies and Training
Do you lack a real strategy and/ or the training to execute a world-class level of customer experience?
We facilitate work-shops to develop your very own business specific cx customer experience strategies and company wide training material.
Outcomes include improved customers experience, leading to increased customer spend, referrals and improved client renewals. Customer Experience Officer approved.
Fractional CXO (Customer Experience Officer)
Who is responsible for the Customer Experience in your Business?
We offer seasoned leadership, coaching and accountability at the Board Room table.
Accountable for the KPI's, strategies and leadership of important initiatives to take your company to the next level of Customer and Employee experience.
All the benefits of a CXO in the business at a fraction of the cost of a full-time resource.
Speaking Engagement's
Are you looking for a fresh voice to rally your team around new ways of thinking about the service you provide your customer?
Exciting, energetic and loaded with ah-ha 💡 moments, every one of your team members will be ready to take their business relationships to the next level.
Sales, implementations, support desk, admin staff, each one in attendance will get energized with a new outlook on how we interact with people and certainly the customers in our day to day interactions.
Service Minded Rockstars - Full Recruitment Services for Customer Focused Businesses
Looking for Rockstar Service People?
At the heart of exceptional salespeople, transformative leaders, and vibrant organizational cultures lies exemplary service. Regardless of the industry, our network is brimming with top-tier candidates who are eager to make a difference in outstanding service-driven businesses.
Your future candidates are actively seeking opportunities like yours. Allow us to facilitate that connection for you today."
we COLLABORATE, laugh, break down silos, & win together
